Last Updated: 6 October 2026
At Rani Raga, we carefully inspect and pack every order before dispatch. We currently follow a No General Return & No Change-of-Mind Refund Policy.
Please read this policy carefully before placing your order.
Rani Raga does not offer general returns for products that have been correctly delivered and are in the condition in which they were dispatched.
Returns will not generally be accepted for reasons such as:
Change of mind
Product no longer required
Personal preference
Colour preference after delivery
Design preference
Incorrect size selected by the customer
Customer ordered the wrong product
Product does not suit the customer
Customer found another product they prefer
This policy is subject to any consumer rights or remedies that cannot legally be excluded under applicable law.
Rani Raga does not provide general refunds for change-of-mind or preference-based requests.
Where an eligible product issue is verified, Rani Raga's primary resolution is exchange, subject to product availability and applicable law.
A refund may be provided where required by applicable law or where Rani Raga determines that an exchange cannot reasonably be completed.
An exchange may be considered where the customer receives:
A damaged product
A defective product
An incorrect product
A missing product or material component
A product that does not reasonably match the product ordered
All exchange requests are subject to verification.
For damaged, defective, incorrect, or incomplete orders, customers are strongly required to record a continuous, clear and unedited unboxing video.
The video should begin before opening the parcel and should clearly show:
The unopened package.
The shipping label/order details.
The condition of the outer package.
The complete opening process without cuts or edits.
The product received.
The condition of the product immediately after opening.
The unboxing video may be required to verify whether the issue existed before or during delivery.
Customers should retain the original packaging until the claim has been resolved.
The unboxing-video requirement does not limit any consumer right or statutory remedy that cannot legally be excluded.
If you receive a damaged, defective, incorrect, or incomplete product, contact Rani Raga as soon as reasonably possible after delivery.
Please provide:
Order number
Customer name
Registered phone number
Clear photographs of the product
Continuous unboxing video
Photographs of the outer packaging and shipping label
Description of the issue
Our team may request additional information where reasonably necessary to verify the claim.
Once we receive an exchange request, Rani Raga may review the photographs, video, order information, packaging condition, and other relevant evidence.
An exchange will be approved only after the reported issue is reasonably verified.
If the claim is approved, we will communicate the next steps for the exchange.
If an exchange is approved:
The customer may be required to return the affected product as instructed by Rani Raga.
The product should remain unused and in its original condition wherever reasonably possible.
Original packaging, tags, accessories, and other included items should be retained.
The replacement will generally be the same product.
Replacement is subject to product availability.
If the same product is unavailable, Rani Raga will communicate the available resolution to the customer in accordance with applicable law.
An exchange request may not be accepted where the issue is caused by:
Customer use or mishandling
Washing or cleaning
Alteration
Stitching or tailoring
Customisation
Improper storage
Water exposure
Perfume or chemical exposure
Normal wear and tear
Accidental damage after delivery
Missing tags or accessories where applicable
Damage caused after delivery
For semi-stitched kurtis, customers should inspect the product before giving it for stitching or alteration. Once the product has been stitched, tailored, altered, or customised, it may not be eligible for exchange except where required by applicable law.
Artificial jewellery should be handled with care.
Exchange claims generally do not apply to normal wear and tear, scratches, fading, tarnishing, discolouration, or damage resulting from:
Water
Perfume
Sweat
Cosmetics
Chemicals
Improper handling
Improper storage
A manufacturing or delivery-related issue may be considered for exchange after verification.
If you receive a product different from the product ordered, please contact us promptly with your order details and unboxing evidence.
After verification, Rani Raga may arrange an exchange for the correct product, subject to availability and applicable law.
If an item appears to be missing from your order, contact Rani Raga promptly.
The order, packaging, dispatch records, and unboxing evidence may be reviewed before a resolution is provided.
Where an exchange is approved because Rani Raga supplied a damaged, defective, incorrect, or incomplete product, the applicable exchange shipping arrangement will be communicated to the customer.
For customer-requested changes that are not covered under this policy, Rani Raga is not obligated to provide an exchange.
Customers should contact Rani Raga as soon as possible if they wish to cancel an order.
Cancellation may not be possible once an order has been processed, packed, or dispatched.
Any eligible cancellation refund will be handled according to the applicable payment method and applicable law.
Where a refund is approved or legally required:
The refund will generally be processed through the original payment method.
Processing time may depend on the payment gateway or bank.
Rani Raga is not responsible for delays caused by banks, payment gateways, or financial institutions.
Refunds will not be issued merely because a customer has changed their mind or no longer wants the product, except where required by applicable law.
Products purchased using promotional offers, discounts, coupons, or sale pricing remain subject to this Return & Refund Policy.
Discounted pricing does not automatically create an additional return or refund entitlement.
Any statutory consumer rights remain unaffected.
For return, exchange, or refund-related queries, please contact:
Rani Raga
Email: hello.raniraga@gmail.com
Phone / WhatsApp: +91 90230 26116
Location: Surat, Gujarat, India
When contacting us, please include your order number so that we can identify your purchase quickly.
Rani Raga does not offer general returns or change-of-mind refunds.
Exchange may be available for verified damaged, defective, incorrect, or incomplete products. Customers should record a continuous unboxing video and retain the original packaging for any such claim.
This policy is subject to applicable Indian laws and does not restrict any consumer rights or remedies that cannot legally be excluded.