Last Updated: 6 October 2026
At Rani Raga, we aim to deliver every order safely and efficiently across India. Please read our Shipping Policy before placing your order.
Rani Raga currently delivers products across India, subject to courier service availability at the customer's delivery address.
We currently ship from Surat, Gujarat.
Certain remote or restricted locations may have limited delivery availability depending on the courier partner.
Orders are generally processed within 1–3 business days after successful order confirmation and payment.
Orders placed during weekends, public holidays, festivals, major sale periods, or periods of unusually high order volume may require additional processing time.
Once your order has been packed and dispatched, you will receive the available shipping/tracking information through the contact details provided during checkout.
After dispatch, estimated delivery generally takes approximately:
3–7 business days depending on the destination and courier service.
Remote locations may require additional time.
Delivery timelines are estimates and are not guaranteed. Delays may occur due to:
Courier operational issues
Weather conditions
Public holidays
Festivals and peak shopping periods
Transportation disruptions
Incorrect or incomplete addresses
Customer unavailability
Remote-area delivery
Events beyond our reasonable control
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
If a Free Shipping offer is active, the applicable shipping charge will be waived according to the terms of that offer.
Shipping charges may vary depending on promotional campaigns, order value, destination, or other applicable conditions.
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/Flat/Shop number
Building/Society name
Street/Area
City
State
PIN code
Active phone number
Rani Raga will not be responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or inaccurate information provided by the customer.
Once an order is dispatched, tracking details may be shared with the customer through the registered phone number, email, WhatsApp, SMS, or other available communication channel.
Tracking information is provided by the courier partner and may take some time to become active after dispatch.
The courier partner may make multiple delivery attempts depending on its operational policies.
If the customer is unavailable or the courier is unable to complete delivery because of an incorrect address, unreachable phone number, refusal to accept the parcel, or repeated failed delivery attempts, the shipment may be returned to Rani Raga.
In such cases, additional shipping charges may apply if the customer requests re-shipment, subject to the circumstances and applicable policy.
Rani Raga is not responsible for delays caused by circumstances outside our reasonable control.
This may include:
Natural disasters
Severe weather
Strikes
Government restrictions
Transportation disruptions
Courier network issues
Festivals or unusually high shipment volumes
Technical failures
Other unforeseen circumstances
We will, however, make reasonable efforts to assist customers in tracking delayed shipments.
Customers are advised to inspect the outer package before accepting delivery whenever reasonably possible.
If the package appears visibly damaged, opened, or tampered with, customers should:
Record the condition of the package.
Record a continuous unboxing video.
Keep the original packaging.
Contact Rani Raga as soon as possible.
Provide photographs, video, and order details when requested.
The unboxing video may be required to verify a damage, missing-product, or incorrect-product claim.
For your protection and ours, we strongly recommend recording a continuous, unedited video while opening your parcel.
The video should clearly show:
The unopened parcel
Shipping label
Condition of the package
Opening of the parcel
Product(s) received
Condition of the product(s)
If you receive a damaged, defective, incorrect, or incomplete product, please contact us promptly with the unboxing video and relevant photographs.
The video may be used to verify the condition of the product at the time of delivery and process an eligible exchange request.
This requirement does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.
If you receive:
A damaged product;
A defective product;
A product different from the one ordered; or
A missing product/component,
please contact Rani Raga as soon as reasonably possible after delivery.
You may be asked to provide:
Order number
Unboxing video
Clear photographs
Description of the issue
Packaging photographs
Other information reasonably required for verification
If the issue is verified, Rani Raga may arrange an exchange in accordance with our Exchange Policy and applicable law.
Rani Raga does not offer general returns or change-of-mind returns.
Products that have been correctly delivered and are not damaged, defective, incorrect, or otherwise eligible under applicable law are not generally eligible for return.
For complete details, please refer to our Terms & Conditions and Exchange Policy.
If you need to change your delivery address after placing an order, contact Rani Raga as soon as possible.
Address changes may not be possible once the order has been packed or dispatched.
If an address change results in additional courier charges, those charges may be payable by the customer, where applicable.
Rani Raga currently focuses on deliveries within India.
International shipping may be introduced in the future. Any applicable international shipping charges, customs duties, taxes, or import charges will be communicated separately where international delivery is offered.
For shipping or delivery-related questions, please contact us:
Rani Raga
Email: hello.raniraga@gmail.com
Phone / WhatsApp: +91 90230 26116
Location: Surat, Gujarat, India
Rani Raga — Crafted for Your Style.